COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal. Please read our information for customers and organisations.

Will the Ombudsman consider my complaint herself?

Most of the work of considering complaints is done by SPSO staff called Complaints Reviewers.  We receive around 4000 complaints every year. The SPSO Act 2002 allows the Ombudsman to delegate functions, which means that she can ask other people to do things on his behalf, such as look at complaints.

The How we handle complaints section of this website explains how we look into complaints.

Updated: June 23, 2020