COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal. Please read our information for customers and organisations.

What happens when the SPSO lays a report at the Parliament?

When we finish an investigation, we send our decision to the complainant and to the organisation that has been complained about.  We also lay reports of investigations or decisions before the Parliament, and send them to Scottish Ministers.  Laying documents before the Parliament means that we send them to the Parliament, who hold a copy in their permanent reference collection and place a notification of receipt in the Business Bulletin which includes details of current, future and past business of the Parliament. When documents are laid before the Parliament they become public documents and we publish them on our website and in other forms of communication like newsletters.

Updated: April 18, 2018