COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal. Please read our information for customers and organisations.

SPSO Conference

SPSO Complaints Improvement Conference 2020

*Our most recent conference took place on 25 February 2020*

This event was designed for public sector staff, advice agencies and academics for whom learning from complaints to improve services is a key part of their work or research.   

The conference focused on the recent review of the Model Complaints Handling Procedures and best practice in complaint handling – especially learning from complaints.  Presentations and workshops covered the following themes:

  • Supporting staff who are the subject of a complaint
  • Resolution skills
  • Encouraging positive behaviour (including the use of social media)


Updated: February 28, 2020