Contact us

Make a request for an independent review

Contact the SWF team

Complain about our service

Make an information or data protection request

Communicating positively

  • We are committed to providing a fair and accessible service.
  • We believe that everyone who contacts us has the right to be treated with respect and dignity.
  • We also believe that our staff have the same rights, and we must provide a safe working environment for our staff.
  • We must also ensure the efficient and effective operation of our service to all our customers.

Our unacceptable actions policy explains how we address unacceptable actions towards our staff.  This can be found here, or we can send you a copy of this policy on request.

Our policy sets out the kinds of actions and behaviour that may have a negative effect and what we will do if this occurs. 

We recognise that some people may have difficulties in expressing themselves or communicating clearly, especially when anxious or upset. We also understand that some people may find it difficult to identify what impact their behaviour might have on other people. We will always consider making reasonable adjustments if we are asked to do so - but we may still use the policy if actions or behaviours are having a negative effect on our staff or our work.

Call us

Freephone 0800 014 7299.

British Sign Language (BSL) users can contact us by using contactSCOTLAND-BSL

In person

If you would like to visit us in person, you must arrange an appointment first by calling 0800 014 7299.

Scottish Public Services Ombudsman
Bridgeside House
99 McDonald Road

We are open Monday, Wednesday, Thursday and Friday 9am-5pm; Tuesday 10am-5pm.

In most cases home visits are not required, unless we decide it is necessary as part of our investigative process. Please call 0800 0147 299 or email with any queries.  

By post

FREEPOST SPSO  (no stamp required - and this is all you need to write on the envelope)


0800 377 7331

Updated: April 30, 2020