Call recording pilot

From Wednesday 17 August 2022 we are piloting call recording and calls to and from our 0800 complaints number and Assessment & Guidance team may be recorded. There is more detail about why we are recording calls and the purposes for which we may use them in our call recording privacy notice (Word, 15KB).  If you wish to contact us through another route, please use our contact form.

We are hiring!

Note: This vacancy is now closed.

Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?

We are currently recruiting for five Complaints Reviewers.  Our Complaints Reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies. 

Follow this link for more information and how to apply.

Updated: June 10, 2022