Call recording pilot

From Wednesday 17 August 2022 we are piloting call recording and calls to and from our 0800 complaints number and Assessment & Guidance team may be recorded. There is more detail about why we are recording calls and the purposes for which we may use them in our call recording privacy notice (Word, 15KB).  If you wish to contact us through another route, please use our contact form.

We are hiring!

Note: this vacancy is now closed.

Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?

We are currently recruiting for an Assessment and Guidance Team Assistant.   

Our Assessment and Guidance Team raise awareness, knowledge and understanding of our organisation with members of the public and the providers of public services.  The Assessment and Guidance Team Assistant plays a pivotal role as the first point of contact to the SPSO and our complaints process.  This involves handling incoming enquiry calls, providing relevant guidance and advice on how to make a complaint and information on the role of the SPSO.  Strong communication, administrative skills and an attention to detail are essential as the this role takes lead responsibility in setting up new complaints on SPSO’s complaint handling system.

Further details and how to apply can be found here

Updated: June 8, 2022