Call recording pilot

From Wednesday 17 August 2022 we are piloting call recording and calls to and from our 0800 complaints number and Assessment & Guidance team may be recorded. There is more detail about why we are recording calls and the purposes for which we may use them in our call recording privacy notice (Word, 15KB).  If you wish to contact us through another route, please use our contact form.

Ombudsman's findings May 2022

We laid 31 decisions before the Scottish Parliament this month.  For more information, please click the link below.

Download the Ombudsman's overview (PDF, 357KB) or read it online (link is external).  Media enquiries can be made by email or via our online form.

Updated: May 18, 2022