COVID-19 update

We are currently operating under hybrid working arrangements. For details on how you can access our service, please read our information for customers and organisations

Annual Statistics 2020-21

Today we are publishing our annual statistics for 2020-21.  These detail the enquiries and complaints we have received and determined in the past year.  

Highlights include:

  • 3,130 complaints received
  • 3,176 complaints determined
  • 420 complaints investigated
  • 61% of investigated complaints upheld
  • 740 recommendations made

The full statistics are available to read here.

Updated: June 9, 2021