COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal. Please read our information for customers and organisations.

How do you know that public organisations have done what you've recommended?

Our complaints reviewers always check with organisations to make sure that they have done as we recommended.   We expect to see firm evidence that our recommendations have been implemented.  If we find that they have not, we will go back to the organisation until we are satisfied that what we recommended has been done.

Updated: April 18, 2018