COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal. Please read our information for customers and organisations.

Can I ask for a review of an Ombudsman decision?

Yes, the person who made the complaint and the organisation involved can ask us to review the decision.  However, the grounds on which you can ask for this are limited. We will not accept a request for review on the basis that someone simply disagrees with the outcome of  their complaint.

Updated: April 18, 2018